Guide · Municipal AI

How to integrate ChatGPT or Claude in a municipality

Useful integration starts with a real need, clear scope and review rules. Here is my approach to adapting a general-purpose tool to municipal work.

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1. Start with a task, not the technology

Choose a practical problem: preparing a preliminary analysis, summarizing a file, structuring research, comparing documents or drafting text. A bounded use case is easier to test, govern and improve than “use AI everywhere.”

2. Define authorized documents and data

Before uploading documents or connecting tools, identify permitted materials, possible personal or confidential information, internal rules and responsible people. Risk depends on content, platform, account settings and data flows.

Municipalities must meet their own privacy obligations and obtain appropriate reviews. Cosmologix does not replace legal advice, security analysis or a privacy impact assessment when required.

3. Configure around actual work

Instructions

Role, tasks, limits, check sequence, questions to ask and response format.

References

Authorized internal documents, working templates and relevant official sources.

Formats

Tables, summaries, draft emails, checklists and preparation notes suited to the team.

Review

Points the assistant must flag as incomplete, uncertain or requiring human decisions.

4. Test representative cases

Tests check whether the assistant finds relevant information, cites useful sources, respects scope and produces usable formats. Errors and edge cases should be documented, not concealed.

5. Train the team and retain human review

Configuration alone is insufficient. Users must know how to frame requests, verify responses, recognize uncertainty and return to sources or responsible professionals when needed.

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6. Measure before expanding

Start with a few tasks. Compare usual time with assisted time, including preparation, verification and corrections. Assess draft quality, required corrections and situations where the assistant does not help. Successful uses can then expand to other departments.

Public resources

The Quebec government publishes resources on responsible AI use in public administration, including governance, risk management, data protection and staff training.

Responsible AI use — Government of Quebec