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FREQUENTLY ASKED QUESTIONS

Answers to your questions.

Training, projects, AI integration and websites: useful information in one place.

01

Getting started

Who are Cosmologix’s services for?

Businesses, professionals, organizations, municipalities, RCMs and individuals. Together, we define needs and deliverables suited to your situation.

How do I choose between project work, training and AI integration?

To delegate work, choose professional services. To learn to use the tools, choose training. For an environment configured around your tasks, chooseAI integration. We also offer website creation and maintenance.

Is the first meeting free?

Yes. A free 30-minute Google Meet introduction clarifies your needs without obligation. It is neither a training session nor the start of paid work. Book a meeting.

Does submitting a form commit me to paying?

No. The form helps assess your needs. Work, fees, timelines and terms are set out in a proposal before you commit. No paid work starts without your agreement.

Do prices include tax?

Listed prices are in Canadian dollars before tax. The proposal specifies applicable taxes, authorized costs and the total payable. Payment methods and deadlines are provided before acceptance. Read the terms of service.

How do I reschedule or cancel?

Write to info@cosmologix.ca. Rescheduling, cancellation and refund terms are specified in the proposal before you commit. Read the terms of service.

02

Training

What training formats and prices are available?

Individual training costs CA$199 for 1 hour and 1 person. The team workshop costs CA$599 for 2 hours, up to 8 people. Both take place on Google Meet. Prices exclude tax. View both training options.

Do I need prior experience with ChatGPT or Claude?

Tell us your level and the tasks you want to work on. We agree on session content based on your needs and selected duration.

What will we work on during training?

Learn to frame requests, improve responses and verify them. Team workshops include relevant examples, guided exercises and take-home materials. Topics are agreed with you.

Do I need a paid subscription?

Required tools and plans depend on agreed exercises. Participant licences are not included. Subscriptions are paid directly to providers; two subscriptions are not always necessary.

Does training include assistant configuration?

No. Training teaches tool use. AI environment configuration, custom assistants, connections and automation require a separate agreement. Discover customized integration.

How do I request training?

Choose individual training or a team workshop, then describe your needs in the form. Content, date and terms are agreed before you commit. The form does not automatically book a session.

03

Professional services

What work can I delegate to Cosmologix?

Analyses and comparisons, reports and presentations, grant research and applications, project organization and tracking. Tell us about unusual needs too: feasibility and scope are assessed together. Explore professional services.

What files will I receive?

Deliverables and formats are defined in the proposal: PDF for distribution, Word for editing, Excel for data or PowerPoint for presentations, depending on agreed work. Explore demonstration projects.

How does the free initial trial work?

One initial professional trial worth up to CA$300 per eligible new client. Requests must arrive by January 1, 2027 inclusive, subject to Cosmologix’s assessment and acceptance. Scope is agreed in writing. Website creation and monthly services are excluded; the trial is not a credit against future invoices. View offer terms.

Can I receive a deliverable within 24 hours?

24-hour delivery may be offered depending on feasibility and availability. Timelines and fees are confirmed before acceptance; they are not automatic. View 24-hour priority.

04

AI integration

Why Cosmologix if I already have ChatGPT or Claude?

A subscription provides the tool. Cosmologix adapts it to your tasks, documents and criteria, creating a way of working you can use independently with appropriate checks.

How is integration priced?

Fees are proposed based on selected tasks, configuration, deliverables and people to support. Scope and timelines are agreed before work.

Which documents can I use?

Documents and examples you are authorized to use with the selected tools, under your organization’s rules. You own your accounts and retain passwords. Results require verification; official systems and records remain authoritative. Privacy precautions.

Are subscriptions and automation included?

ChatGPT or Claude subscriptions are separate and paid directly to providers. Agents, connections, automation and API costs require a separate proposal after tools and permissions are checked.

What support is provided after delivery?

The proposal specifies onboarding, guidance, adjustments and follow-up. Additional needs require a separate proposal without charging again for included services.

05

Websites

How much does a website cost?

Simple projects start at CA$990; fuller professional websites start at CA$2,990 before tax. We quote based on needs and features. Domains, hosting and external services are extra unless stated otherwise.

How long does website creation take?

Timing depends on page count, features and content readiness. A realistic schedule is confirmed in the proposal.

Can I keep my current domain name?

Usually, yes. We check compatibility, ownership and required access first. The initial form requests no passwords or administrator access.

Will my website work on phones?

Yes. Creation packages include phone and tablet layouts, checked before launch.

Is hosting included in website creation?

No, unless specified in the proposal. Standard hosting is CA$39 per month per site before tax. Domain names are extra.

Can you maintain my website after launch?

Yes. Web Management at CA$119 per month per site before tax includes standard hosting and listed maintenance, including up to 15 minutes of minor monthly content edits that do not roll over.

Can my website be changed later?

Yes, through an eligible package or an additional proposal. Additional work is CA$150/hour before tax, subject to prior acceptance.

Can an AI assistant be added?

Yes. The COSMOLOGIX — Intelligent Website offer adds an AI assistant to explain services, answer common questions and guide visitors. We assess site compatibility and available content before defining features, limits and costs.

Do I need to provide text and images?

Existing content can be a starting point. Base packages assume you supply essential information and content. Additional writing, photography, specialized visuals and major content work may be separate services.

Will I own my website?

Domain, content and deliverable rights are specified in the agreement. Third-party services and licences retain their own terms and may not be transferable.

Can the assistant use information not published on the website?

Yes. FAQs or supplementary documents can form its knowledge base if authorized for visitor disclosure. Keeping information off web pages does not make it confidential in a public assistant. View Intelligent Website.

How are setup and ongoing support billed?

The proposal separates setup, ongoing support and usage charges. It specifies included volume, updates, external services and possible overages. Advanced integrations are assessed separately. Have my website assessed.

06

Documents and privacy

Can I attach confidential documents to my first inquiry?

Keep your first inquiry general, without confidential documents, passwords or sensitive information. Authorized documents and an appropriate transfer method are agreed before use. Read the privacy policy.

Who verifies results and makes decisions?

Cosmologix prepares work and performs agreed checks. You and your responsible staff retain your document, permission and decision reviews. AI can make mistakes; important results need context-appropriate verification. Read our approach and precautions.

Your question deserves a precise answer.

Describe your situation. We will help clarify the service and next step.